Multi-channel Support
One AI Agent.
Every Channel.
Seamless Experience.
Engage your customers on their favorite channels with a consistent, intelligent and connected experience—powered by Telvanta.ai.
- Unified AI conversations across channels
- Channel-specific automation & routing
- Context sync for seamless handover
- Real-time collaboration with human agents
- Centralized inbox & performance analytics
Seamless support on every channel your customers love
Live Chat
Real-time website chat with smart AI replies.
Automate and respond instantly on WhatsApp.
Instagram DM
Reply to DMs and story mentions.
Facebook Messenger
Engage customers on Messenger.
Smart email handling and auto responses.
Voice Calls
AI call handling and smooth handoff.
SMS
Two-way SMS conversations.
Everything connected. Context that follows.
The customer can start a conversation on one channel and continue on another without repeating themselves.
Powerful features for modern support teams
Unified Inbox
Manage all channel conversations in one collaborative inbox.
Smart Routing
Route conversations to the best agent or team based on intent, skills and workload.
Context Sync
Keep full conversation context across channels in real-time.
Automation per Channel
Customize greetings, auto replies and workflows per channel.
Human Handoff
Seamlessly transfer to human agents with full conversation history.
Analytics & Reports
Measure performance across channels with deep insights.
Live Conversations
Top Agents
Customer Satisfaction
Works seamlessly with your favorite tools
One platform. Every channel.Better experiences for your customers.
Deliver intelligent, personalized support wherever your customers are.