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Telvanta
AI AGENT STUDIO

Knowledge Integration
Connect. Learn.
Answer with confidence.

Equip your AI Agent with the right knowledge from your data sources so it can deliver accurate, helpful and on-brand responses—every time.

  • Connect multiple knowledge sources
  • Intelligent document processing & chunking
  • Semantic search & reranking
  • Always up-to-date answers
  • Secure & role-based access
The Telvanta AI assistant reading a book.

Great answers start with great knowledge.

Integrate, organize and keep your knowledge fresh for better customer conversations.

The Knowledge Integration console: the how-it-works step rail, a 92% knowledge-health ring and the source, document, chunk, accuracy and citation counters.

Connect Knowledge from anywhere

Bring your data from the tools you already use.

Website

Crawl and extract content from your website

PDF / Documents

Upload PDFs, DOCX, PPTX and more

Help Center / FAQs

Sync from Help Scout, Zendesk, Freshdesk

Google Drive

Connect Drive files and folders

Confluence

Sync spaces and knowledge pages

Notion

Import pages and databases

SharePoint

Connect sites and document libraries

API / Webhook

Pull data from your internal systems

Database

Connect SQL / NoSQL databases

Slack

Import messages and files

Dropbox

Sync files and folders

More Sources

+ Many more integrations

View all
Knowledge SourcesView all sources
Telvanta Help Centerhelp.telvanta.aiSynced320 docs
Product Documentationdrive.google.com/folders/…Synced184 docs
Refund Policy PDFrefund-policy.pdfSynced12 docs
Company Confluencetelvanta.atlassian.net/…Syncing79%
Internal SOPsSharePointPending—
Customer ConversationsSlack #supportSynced1,248 docs
Top Knowledge UsedLast 7 days
DocumentUsage
Refund & Return Policydrive.google.com/…1,248
Shipping Informationhelpx.telvanta.ai/…986
Product FAQhelpx.telvanta.ai/…876
Subscription Guidedocs.telvanta.ai/…642
Integration Setupdocs.telvanta.ai/…512
View full analytics
Retrieval PreviewSee what knowledge your agent will use for a query.
Top Retrieved SourcesScore

Customer Query

How can I cancel my subscription?

Subscription Guidedocs.telvanta.ai/subscription0.92
Refund & Return Policydrive.google.com/…/refund-policy0.89
FAQ: Billing & Paymentshelpx.telvanta.ai/faq/billing0.78
Test Another Query
AI-Powered OptimizationMake your knowledge smarter and more effective.
Automatic ChunkingBreaks content into meaningful chunks
Re-rankingImproves accuracy with AI re-ranking
Smart EmbeddingsCreates vector representations
Intent MappingMaps content to customer intents
DeduplicationRemoves duplicate and conflicting content
Freshness CheckKeeps information up-to-date
Security & ComplianceYour data is always protected.
End-to-end encryptionData encrypted in transit and at rest
Role-based accessControl who can access what
Private by designYour data is never used to train public models
Audit logsTrack every change and access
Data Freshness
Last updated: 2 hours agoNext sync: in 4 hoursSync Now

Source Status

Up to date10
Expiring soon1
Outdated1

Knowledge is re-indexed automatically whenever a connected source changes.

The Telvanta AI assistant waving.

Turn your knowledge intoconversations that matter.

Integrate your data, empower your AI Agent, and deliver accurate answers at scale.