AI Instructions
Define how your AI
thinks, speaks and acts.
Guide your AI agent with clear instructions, rules and examples to deliver accurate, on-brand and consistent responses every time.
- Define role, tone, goals and guardrails
- Add step-by-step guidelines & best practices
- Use examples to show what good looks like
- Control response length, format and citations
- Test instantly and improve with real conversations
Pro Tips
Great instructions lead to great conversations. Be clear, specific and practical.
Be Specific
Add clear steps and conditions.
Use Examples
Show good and bad examples.
Review & Test
Test with real scenarios and refine regularly.
Instruction Templates
View all templatesUse our proven templates or create your own.
Customer Support
Handle product, service and general queries
Order & Delivery
Track orders, delivery updates and issues
Refund & Returns
Process refunds, returns and cancellations
Billing & Payments
Answer billing, invoice and payment queries
Product Advisor
Recommend products and help users decide
Lead Qualification
Qualify leads and collect key information
Examples
Add examples to guide your agent. It learns what good (and bad) looks like.
Customer
Can I get a refund for my order? It was delivered late.
Agent Response
I'm sorry for the delay in delivery. I can help you with that. Since your order was delivered late, you are eligible for a refund. I have processed your refund of NPR 2,450 which will be credited within 3–5 business days. Is there anything else I can help you with?
Test Your Instructions
See how your agent responds with these instructions.
Customer
How long will it take to get my refund?
Agent
Refunds are typically processed within 3–5 business days after approval. You will receive a confirmation email once the refund is initiated.
Customer
Do you charge any restocking fee?
Agent
No, we do not charge any restocking fee for returns within 7 days of delivery.
Instructions Overview
Built for every team and industry
E-commerce
SaaS
Healthcare
Education
Finance
Real Estate
Travel
Telecom
Better instructions. Smarter agents.
Stronger customer experiences.
Empower your AI agents to deliver accurate, helpful and on-brand conversations at scale.
90%+
Accurate Responses
50%
Faster Resolution
2x
Better CSAT